Employer Name: Zanlink
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Zanzibar
Mjini Magharibi
Application Deadline: 14-02-2017
Zee Communications LTD (Zanlink), the leading ISP in Zanzibar is currently expanding its operations and is looking to recruit dedicated, serious-minded and self- motivated people to fill the below position:
Customer Support Engineer (2 Positions)
Network Engineer (2 Positions)
Qualifications
Ø Diploma/ University degree in Computer Science/ Information Technology with at least 3 years of working experience in the related field.
Skills and expertise
Ø Good knowledge and working experience of various Networks such as LAN, VPN, Fiber optical, microwave wireless technologies as well as extensive knowledge on configuration and troubleshooting of TCP/IP protocols.
Ø Practical networking experience in setting up, testing, configuration and troubleshooting of networks/ Knowledge on Wireless Technologies, RF transmissions and Fiber Optical Networks
Ø Working knowledge of network devices (routers/switch testing and configuration)
Ø Proficiency in both Windows and Linux based operating Systems
Ø Ability to work independently, be a team player and be able to accomplish a given task with minimum supervision.
Ø Possess excellent customer care and clients handling skills.
Ø Be able to communicate excellently with good command on both oral and written English and Kiswahili; to clearly and concisely provide information, explanations and instructions and to elicit information from others with varying levels of understanding.
Ø Must possess very good analytical, troubleshooting as well as technical faults reporting skills.
Ø Problem solving skills to independently recognize define and identify resources available to solve problems.
Ø Possess a class ‘C’ clean driving license
Ø Willing to walk extra miles and demonstrate flexibility in order to handle chores more efficiently.
Ø Interpersonal skills to establish and maintain a friendly, welcoming environment to demonstrate understanding, compassionate and caring manner to maintain a courteous and calm demeanor
Job Descriptions
Ø Provide technical support to clients on problems related to Internet and related services both on telephone as well as on site.
Ø Install and maintain various Internet and related services on the client’s side using either Optic Fiber cable or Microwave Wireless Equipment operating at different frequencies, as well as configuration of TCP/IP protocols.
Ø Build and maintain various Networks such as WAN, LAN and VPN on client’s side.
Ø Maintain Company’s Network infrastructure including its fiber optical backbone, repeaters, as well as towers.
Ø Evaluate and resolve client problems promptly
Ø Monitor performance of network infrastructure equipment.
Ø Create and implement viable solutions and follow through to ensure problem is resolved to the satisfaction of all parties.
Ø Ensure that no trouble ticket or clients complain remains pending and present a thorough daily, weekly and monthly report to the Management.
Ø Carry out weekly and monthly analysis of the problems reported by our clients and find ways to reduce them.
Ø Provide clients with regular updates, feedback on service request/queries
An attractive salary package will be offered to the right candidates. Please note that all the positions require the candidates to stay in Zanzibar.
Application with detailed CVs written in the English Language should be sent to
Managing Director
Zee Communications Ltd (ZANLINK)
P.O. Box 4204, Zanzibar
E mail: sanjay@zanlink.com
Deadline to submit application is 14th February 2017. Please note that ONLY short listed candidates will be contacted for an interview.
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