IT Manager

Details:
Employer Name: Thebe Group
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Dar Es Salaam
Other Dar es Salaam District
Application Deadline: 31-03-2017





Key Responsibilities:
Responsible for building and managing the strategic and technical activities necessary to support and operate a high volume, dynamic support team
Manages and develops 24x7 support teams
Ensure standard operating procedures are maintained and executed
Identify areas for improvement within the NOC environment and recommend enhancements for implementation
Develops internal processes and solutions to track requirements, performance, and results regarding the delivery of services
Will manage and operate team to identify, research and act on system monitoring issues and network outages
Responsible for the frontline tier I and II network operations center staff; supporting network hardware, systems and monitoring capabilities
Will run an extended hours team with potential of a 24/7 NOC, this person will manage and coordinate schedules and activities
Responsible for multiple tools to run systems
Responsible for managing creation and terminations of system access
Manage software operation technicians
Establish and enforce service levels agreements in consultation with end users
Mentor and develop team members

Education & Experience
University Degree in IT or a related field
Must have 2+ IT operations background
Strong Management background and proven abilities to build a team
Experience with performance tuning and understanding SQL database I/O characteristics
Demonstrated ability to complete work within scope and on schedule under pressure of deadlines
Experience with MS Windows
Experience with project management tools and programs

Knowledge, Skills & Abilities
Must have strong understanding of escalation management
Self-directed, with proven problem solving skills
Excellent written and oral communications skills
Ability to manage small to large sized infrastructure and application projects
Ability to work effectively within a team
Ability to work under pressure of deadlines
Ability to accurately estimate project work based on written requirements
Ability to work during non-business hours when needed
Manage communication and relations between departments and field staff

Additional Requirements
Ability to work during non-business hours when needed