Organization Type: Private Sector
Role: Entry Level
Position Type: Full Time
Location: Dar Es Salaam
Ilala, Ilala
Ilala, Ilala
Application Deadline: 10-02-2017
Description
RESPONSIBILITIES:
* Administering the company`s social media brand, developing relevant content topics to reach the company`s target customers.
* Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
* Manage efforts in building online reviews and reputation. Monitor online reviews and responding to each review.
* Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
* Manage and ensure processing of incoming calls to the Helpdesk via both telephone and e-mail in a courteous, timely, and effective resolution of end user issues.
* Attend to all walk-in customers, obtain all relevant information regarding their inquiries in line with the company products and services.
* Ensure customer inquiries or help desk work`s is/are assigned to the team member most able to deal with it, monitoring progress and communication with the customer whilst managing quality control.
* Ensure adequate information is recorded in the helpdesk system by all team members
* Drive the continuous improvement and customer service programme to ensure the highest levels of customer service are provided across the Company.
* Attend customer or internal company meetings with other managers to discuss possible improvements to service delivery
* Generate sales leads, prepare quotes and assist in tender preparation and follow ups.
* Handle any other tasks assigned by your immediate Manager.
CANDIDATE REQUIREMENTS:
* Experience in a client-facing support role, preferably in an ICT Company.
* Significant knowledge working with Microsoft Windows 7 & Windows 10 & Office 2013 or 2016
* Ability to deal tactfully with others be it employees or customers.
* Ability to present ideas/answers to customers in user-friendly non-technical language
* Ability to handle multiple requests, prioritise and execute tasks in a high-pressure environment
* Proven analytical and problem-solving abilities
* Highly self-motivated and attention to details
* Confident and exceptional communication skills & customer services
* Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
* Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
Application Instructions* Administering the company`s social media brand, developing relevant content topics to reach the company`s target customers.
* Monitor, listen and respond to users in a “Social” way while cultivating leads and sales.
* Manage efforts in building online reviews and reputation. Monitor online reviews and responding to each review.
* Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
* Manage and ensure processing of incoming calls to the Helpdesk via both telephone and e-mail in a courteous, timely, and effective resolution of end user issues.
* Attend to all walk-in customers, obtain all relevant information regarding their inquiries in line with the company products and services.
* Ensure customer inquiries or help desk work`s is/are assigned to the team member most able to deal with it, monitoring progress and communication with the customer whilst managing quality control.
* Ensure adequate information is recorded in the helpdesk system by all team members
* Drive the continuous improvement and customer service programme to ensure the highest levels of customer service are provided across the Company.
* Attend customer or internal company meetings with other managers to discuss possible improvements to service delivery
* Generate sales leads, prepare quotes and assist in tender preparation and follow ups.
* Handle any other tasks assigned by your immediate Manager.
CANDIDATE REQUIREMENTS:
* Experience in a client-facing support role, preferably in an ICT Company.
* Significant knowledge working with Microsoft Windows 7 & Windows 10 & Office 2013 or 2016
* Ability to deal tactfully with others be it employees or customers.
* Ability to present ideas/answers to customers in user-friendly non-technical language
* Ability to handle multiple requests, prioritise and execute tasks in a high-pressure environment
* Proven analytical and problem-solving abilities
* Highly self-motivated and attention to details
* Confident and exceptional communication skills & customer services
* Displays in-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Instagram, YouTube, Pinterest etc.) and how each platform can be deployed in different scenarios.
* Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
PREFERABLE CANDIDATES: * Females Only. QUALIFICATIONS: * Diploma or
Degree in Computer Science / IT or equivalent. DESIRABLE: * Minimum Six
Months Working Experiences. HOW TO APPLY: * Send your Motivation
Application Letter, detailed Curriculum Vitae (CV) with recent photo
attached. Email Subject: * IT Help Desk Executive Vacancy
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